PRIVACY POLICY
This website collects personal information to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We provide this information to Squarespace, our website analytics provider, to learn about site traffic and activity.
Our website uses cookies to enhance your browsing experience, remember your shopping cart items, and analyze site traffic. You can choose to accept or decline cookies via our website cookie banner or by adjusting your browser settings.
When you buy something on this website, we collect personal information from you to fulfill the order. We may collect information like your:
Billing and shipping address
Details relating to your purchase
Email address
Name
Phone number
We provide this information to Squarespace, so that they can provide website services to us. We also provide this information to Royal Mail so we can ship your order to you.
When you make a purchase from us on this website, we use Squarespace Payments as our payment solution. Squarespace Payments is a fully integrated, native payment solution provided to us by our online store service provider Squarespace. Squarespace Payments makes use of the following third party service providers which will also receive your personal information and process it in accordance with their privacy policies:
Stripe - payment processing services. You can read Stripe’s privacy policy at https://stripe.com/privacy.
Sift - fraud monitoring and detection services. You can read Sift’s privacy policy at https://sift.com/service-privacy.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We provide this information to Squarespace, to help us manage our relationship with you.
We may email you with messages about your order or account activity. For example, we may email you to tell you that:
You’ve created a customer account
You’ve made a purchase
Your order has shipped
It’s not possible to unsubscribe from these messages.
We provide your contact information to Squarespace, so they can send these emails to you on our behalf.
RETURNS POLICY
Thank you for shopping at Pressed Floral Creations. We want you to be completely satisfied with your physical purchase. If you are not entirely happy with your item, we are here to help.
Under the UK Consumer Rights Act and our own store guarantee, you have 30 days from the date you receive your item to request a return. If 30 days have passed since your delivery date, we unfortunately cannot offer you a return. The buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.
1. ELIGIBILITY FOR RETURNS
To qualify for a full refund or exchange, your item must meet the following criteria:
The item must be in the exact same condition that you received it.
The item must be returned in its original, undamaged packaging with all tags attached.
You must provide a proof of purchase (such as your Squarespace order number or confirmation email).
2. HOW TO START A RETURN
Email Us: Contact us at @pressedfloralcreations@gmail.com with your order number and the reason for the return.
Approval: We will review your request and send you the correct UK return shipping address.
Package Wisely: Pack the item securely in its original packaging to ensure it is not damaged during transit.
3. RETURN SHIPPING COSTS
The buyer is responsible for paying all return shipping costs. Original shipping fees paid at checkout are non-refundable.
Recommendation: We highly recommend using a trackable shipping service (like Royal Mail Signed For) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost by the courier.
4. REFUNDS PROCESS
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund based on the condition of the product.
Approval: If approved, your refund will be processed immediately.
Timeline: The credit will automatically be applied to your original method of payment (e.g., Stripe, PayPal, or credit card). Please allow 5 to 10 working days for the funds to show in your bank account, depending on your card issuer.
5. DAMAGED OR FAULTY ITEMS
If your item arrives damaged, defective, or incorrect, please contact us immediately at pressedfloralcreations@gmail.com with photographic evidence of the fault. We will arrange a replacement or a full refund to you.
TERMS OF SERVICE
Welcome to Pressed Floral Creations. You can contact us by emailing @pressedfloralcreations@gmail.com . By visiting our site and/or purchasing products from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
Please read these Terms of Service carefully before accessing or using our website.
1. ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, country, or province of residence. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction (including but not limited to UK copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.
2. PRODUCT DESCRIPTIONS AND ACCURACY
We make every effort to display as accurately as possible the colours and images of our physical products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be completely accurate.
We reserve the right to limit the sales of our products to any person or specific geographic region within the UK.
All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product at any time.
3. PRICES AND PAYMENT
Prices for our products are subject to change without notice. All prices are stated in British Pounds (GBP).
We accept payments through Squarespace Payments.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
4. DOMESTIC UK SHIPPING AND RISK OF LOSS
We ship exclusively to addresses within the United Kingdom (including England, Scotland, Wales, and Northern Ireland). We do not accept international orders or ship to international addresses.
Estimated delivery times are guides only and commence from the date of dispatch. We are not responsible for delivery delays caused by postal strikes, severe weather, or third-party courier issues.
The risk of loss and title for all physical items purchased pass to you upon our delivery of the items to the shipping carrier.
5. 30-DAY RETURN AND REFUND POLICY
In accordance with UK consumer rights, we want you to be completely satisfied with your purchase. Our return policy lasts 30 days from the date your item is delivered. If 30 days have gone by since delivery, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
The buyer is responsible for paying all return shipping costs, and original shipping fees are non-refundable.
6. INTELLECTUAL PROPERTY
All content included on this site, such as text, graphics, logos, product descriptions, photography, and images, is the property of Pressed Floral Creations or its content suppliers and is protected by UK and international copyright laws. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website content without express written permission from us.
7. LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
In no case shall Pressed Floral Creations, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, including lost profits, lost revenue, or property damage arising from your use of the service or any products procured using the service. Our total liability will not exceed the amount paid by you for the specific product in question.
8. GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of United Kingdom.
9. CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
10. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Pressedfloralcreations@gmail.com